Returns & Exchanges

We want you to love your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn, unwashed merchandise within 30 days of the delivery date. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

1

Start Your Return

Visit our online Returns Portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Follow the prompts to download and print your prepaid USPS return shipping label, which will be sent directly to your email address.

3

Pack Your Items

Securely pack your items in the original shipping box or a similar sturdy container, ensuring you include the packing slip provided in the portal.

4

Drop Off and Track

Take your package to any authorized USPS location and keep your tracking number handy; your refund will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing