Frequently Asked Questions

Everything you need to know about shopping with Betsey Johnson.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to see real-time updates on your delivery.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

How do I know what size to order?

Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer express checkout options through PayPal, Apple Pay, and Afterpay for interest-free installments.

Can I modify or cancel my order after it has been placed?

Because we aim to process and ship orders as quickly as possible, we have a very limited window to make changes. Please contact our customer service team immediately if you need to request a modification.